#Philips hue sync box troubleshooting tv

If the link brings you to a page similar to the image below, then you device is on the correct network. Sorry you are all also having difficulty, pray we get some/any resolution promptly. Open your devices wireless settings and choose another network that is setup on your router and try the link again. It’s just a pass through device- I mean how freaking hard can it be? Needless to say I am disappointed, especially with a company that charges a premium price for its products. My guess is they are blowing me off, because they are out of product again and this seems like a very common issue with the sync box. Navigate to Operations > Troubleshoot > Debug Wizard > Debug Log Configuration, as shown in the image: 2. aside from the more expensive lightstrips such as Philips Hue that has its own. But I played nice and I sent everything they asked for - again - and haven’t heard anything from them at all. Govee AI Gaming Sync Box Kit, with Light Bars and Monitor Back Light.

I am no noob to tech, A/V set ups or the hue ecosystem as I have at least 50 different hue products and am a bit of an egghead. Press and hold down the Home and Power buttons at the same time for upto 10 seconds. On a Mac, the data folder is called the cache. Find the Hue Sync app folder and delete the data inside of that nested folder. This folder will have sub-folders for each application. Press and hold the option key to reveal a Library folder. Mind you I already did all this with the first tech support person. Open a new finder window and click on Go. I did that via email so as to have a record of the interaction - to which they responded once with a million questions about my set-up and wanted a picture of the back of my sync box. Then I was told to call/email main customer service. Why the Light Mi Neo Is a Philips Hue Sync Box Killer.

#Philips hue sync box troubleshooting tv

If you are able to connect your Roku device directly to your TV and are not experiencing an issue, it would appear that the issue does not come from the Roku device, but rather stems from your external devices connected to your TV. sent over a list of problems its aware of and working on for glasses that will ship out. When they couldn’t get me up and running, I was told my brand new sync box was likely defective and I should go exchange the defective box from original retailer - well I bought it from their website directly. Re: Philips Hue Play HDMI Sync Box/Roku Ultra 2020 Dolby Vision Issues. Same issue with sync box - waited forever for it to get in stock - when it did, I bought directly from Hue website, after installation it has never been able to detect signal from any source (PS5, Apple TV, DirecTV), tried 8k hdmi cables ( I know 8k and HDMI 2.1 are not supported), switched out to 4K cables, reset box to factory settings at least 5-6 times, Sync box, hue app and sync app are all updated, tech support on FB messenger recommended I change resolution on my devices to 1080p, use primarily ports 2&4, still with no success.